Customer Success Executive
Here at Syndigo, we're enabling our clients to deliver better eCommerce experiences. We've mastered the right data, right now. From creation to sale, that's the value our partners get from us - a holistic, truly differentiated end-to-end solution that closes the loop while increasing sales.
Basically, we're the accurate data behind how people feel when they shop online with confidence!
We cannot do all of this without our amazing people! Our employees make the magic happen here at Syndigo and we're growing rapidly! We're ready for you to collaborate with us to challenge the status quo!
The mission of a Syndigo Customer Success Executive (PIM/MDM) is to bridge the gap between our products and services and our customer needs, and always looking for alternate ways to solve problems. Here at Syndigo, we push boundaries to create better business value for everyone!
HOW WE'LL BE WINNING TOGETHER DAY-TO-DAY
- Builds relationships with various customer and partner stakeholders, including executives at Director and/or CxO level to create champions and references
- Performs business reviews with customers and partners on a regular cadence, using data to identify and nurture opportunities for value growth with each customer
- Evolves and refines engagement model, working arrangement and RACI based on partner maturity and customer needs
- Nurtures customer workshops to help create a long-term vision and strategy for MDM/PIM across multiple industry verticals
- Responsible for NPS (Net Promoter Score) metrics for customers and partners
- Facilitates marketing activities like events, speaking engagements, references, testimonials, etc with customers and partners
- Manages renewals, negotiations and conflicts with excellent communication skills
WE SHOULD TALK IF THIS SOUNDS LIKE YOU
- 2-5 years of CSM experience
- PIM/MDM experience is highly preferred
- Ability to connect with customers and explain how their data is flowing
- Account Management and System integration expertise is a plus
Authenticity fuels our work. In fact, it’s one of our Syndigo Values. To achieve the best version of our organization, we know it takes new ideas, new approaches, new perspectives and new ways of thinking. A purpose we are 100% committed to cultivating.
Diversity is woven into our fabric at Syndigo and it’s how we stay an industry leader, innovating technology solutions that equip our customers with everything they need to be successful!
All are welcome here and we invite you to join our team if you are ready to help us continue that growth!
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