Our Values

THE GOLDEN RULE

Whether we’re dealing with colleagues or customers, we follow The Golden Rule, treating others the way we want to be treated. It’s a simple rule, but it’s also significant: we don’t prioritize money or growth over people, and we practice empathy at every opportunity.

CALM FOCUS

We work in tech and build solutions for real estate. Both are fast-paced and stressful industries. So it’s important that  we focus on the larger objective rather than rushing from one task to the next. If something is out of scope, we say “No.” If something feels rushed, we pump the brakes. This calm focus helps us create solutions our customers love.

ONE TEAM, ONE DREAM

Big problems require big solutions. We look at our customers’ experience holistically, and recognize that solving them requires collaboration across teams. This approach extends to cooperation among our three affiliate companies — Homeward, Homeward Mortgage and Homeward Title — and produces  a more integrated homebuying experience. 

About the opportunity

As part of the Homeward Support Team, you’ll be on the front lines to ensure our customers and agents have an amazing experience with Homeward.   We are seeking team members with a strong desire to provide incredible customer service.  This role will partner with cross functional teams to ensure the agents and customers have answers to their questions during peak work hours in addition to off hours.  

We are building a team to ensure our partners and clients are taken care of around the clock. We know how exciting buying a home is, let’s make sure we make it the best experience of a person's lifetime! 

Note: This team works 7 days a week 8 am - 8 pm in all active markets.  This role does require weekend availability.

This role is not eligible for visa sponsorship.

In this role, you will

• Answer and route incoming calls to the Homeward main line from 8AM to 8PM in all active markets.  
• During normal business hours route calls to the appropriate team member. 
• During evening and weekend shifts handle calls as needed to get the customer answers while other team members are out of the office.  
• Become an expert in all Homeward processes to be able to support agents and customers. 
• Strong ability to read and understand contracts and Homeward offer instructions for states assigned. 
• Review incoming contracts to ensure accuracy and work with agents to current any items needed while providing excellent service.  
• Work within internal systems to ensure the customer is approved for the offer their agent has submitted prior to signing.  
• Review & Sign all incoming contracts and amendments.
• Strong technical skills to manage workload and communication in multiple platforms
• Attend weekly 1-1 with Team Lead or Manager
• Attend regular team syncs and trainings
• Log detailed and accurate notes, and keep systems and records up to date
• Proficient in e-signature programs such as Docusign, Authentisign, and dotloop

What you'll bring 

• An intrinsic desire to serve customers and provide a delightful, seamless experience
• Keen attention to detail
• Exceptional organizational skills
• Impeccable written and verbal communication skills 
• Strong time-management and project management skills
• An ability to remain calm and focused under pressure
• The drive to be a part of innovation and a growing team
• Call center or customer service experience preferred
• 1+ years real estate, mortgage, or prop-tech experience preferred

Pay and benefits

• Compensation range: $23-$30/hr
• Remote-first environment (our Headquarters are in Austin, TX, come visit!)
• Company-wide bonus 
• Exciting stock option grant for every full-time employee 
• 401(k) employer contribution match 
• Health and wellness benefits, including medical, dental, vision, and life insurance
• Twenty days of vacation, five sick days, twelve company holidays, and two floating holidays each year
• Generous paid parental leave of up to 14 weeks

See more about how Homeward takes care of our team by providing a generous package of benefits here.

About Homeward

Buying a home should be an exciting milestone. But all too often, it’s stressful, especially in a competitive market or when you’re buying and selling at the same time. So we’re redesigning the home-buying experience. We’re a fast-paced real estate startup that empowers agents to help homebuyers buy with cash. We buy homes on behalf of our partners’ clients with our cash, then the client buys the home back from us. 

Founder and CEO Tim Heyl, a 10-year industry veteran and owner of one of the fastest-growing agent teams in the country, started Homeward in 2018. In fact, he bought our first customer’s home with his own life savings. Today we offer two services — Buy with cash and Buy before you sell.

We’ve raised more than $160MM in equity capital from top-tier venture investors, including Norwest, Blackstone Alternative Asset Management, Adams Street, Javelin, and LiveOak. Our leadership team includes experts from the real estate, mortgage, and technology industries.