Job Description:

As DealerOn's Desktop Engineer you will be part of an IT team that provides internal end-user support and basic account administration. The successful Desktop Engineer will be creative and a strong problem-solver, joining a team of capable IT Desktop Engineers dedicated to supporting the company’s computing resources and infrastructure.

This is a hybrid position that will require working onsite in our Headquarters office in Derwood, MD. It will be fully onsite for the first 2-3 months during training. Once up to speed, it will be 1-2 days per week in the office. Local candidates only.

Essential Functions:

• Provide support and troubleshooting services to a fleet of desktops, laptops, mobile devices, printers and other related peripherals
• Answer and resolve support cases in a timely manner and with emphasis on strong customer service
• Install and configure software and applications for workstation distribution
• Assist in the provisioning of user accounts, email, group membership, drive mappings and peripherals
• Work closely with systems, networking and security team and management to identify issues, research solutions, and escalate issues to the appropriate resource
• Guide users in conforming to established systems security practices
• Assist in the documentation, periodic review, and maintenance of departmental Standard Operating Procedures
• Vet and test new technology for business operations and/or initiatives
• Monitor and report security issues to management and various teams per the Incident Response procedure
• Contribute to remediation planning, testing and execution as directed
• Plan and participate in Disaster Recovery planning, testing and actual recovery efforts in the event of a declared disaster
• Perform other duties as assigned

Required Skills/Experience:

• Bachelor’s Degree or equivalent
• Experience supporting Windows Desktop Operating Systems (Windows 10, Windows 11)
• Proficient in supporting desktop, laptop and mobile hardware IT support
• Windows Server Support Basics and basic understanding of Active Directory
• Networking knowledge, including DNS and DHCP
• Excellent attention to detail, especially with communication (written and verbal) and meeting deadlines
• Proficient with Office software suite

Preferred Skills/Experience:

• 5 years’ experience in field or career
• Experience in a fast-paced, environment
• Ability to prioritize tasks that change frequently and manage unexpected demands
• Dependable, follows instructions and takes initiative to solve problems

#LI-Remote
The salary range for this position is $56,500 - $106,800.