Company Overview

SageNet is a managed network and cybersecurity services firm. Our relationship-driven approach and holistic Connect-Manage-Protect process set us apart. We deliver creative solutions built-on best-of-breed technology and with built-in cybersecurity, backed by world-class service and support.

SageNet operates three US-based 24/7 NOCs/SOCs, a National Logistics Center, and a nationwide field service organization. We are proud to manage communications at more than 160,000 locations for our loyal, long-term customer base.

Job Purpose

The key responsibilities of a Sr. Network Engineer include the design, implementation, maintenance, and support of our growing customer base technologies and solutions. The right personality is an independent problem solver with a strong, positive attitude. The ability to learn and implement new technologies is paramount. This position is part of a team of engineers who are responsible for designing and developing scalable, maintainable, highly available network architectures that meet external customer objectives and SLAs. The focus of this role will be around FortiNet technologies.

Duties and Responsibilities

• Serve as a Technology specialist around FortiNet and/or Meraki products and solutions
• Develop network rollouts, projects, process flow, documentation, and on-going maintenance for assigned accounts, as they relate to FortiNet solutions
• Escalation point of contact for any FortiNet customer solutions
• Support, install, maintain, troubleshoot, and coordinate the usage of any FortiNet technology
• Assess FortiNet customer environments and make recommendations based on needs
• Work within established configuration and change management policies to ensure awareness, approval and success of changes made to FortiNet network infrastructure
• Provide engineering support for network design, performance tuning, and monitoring for all FortiNet solutions
• Network incident and outage escalation for Operations and Network Engineers as they relate to FortiNet customers
• Prepares other teams (CIM, Test & Turn Up, Customer Service & Support, Config-Line, Network Ops, etc.) by designing and conducting new and existing project training programs as they relate to FortiNet products and customer networks
• Liaise with FortiNet vendors and other IT personnel for problem resolution
• Create and maintain all required network documentation including diagrams and troubleshooting methodologies using provided tools

Qualifications

• Hands-on experience with monitoring, network diagnostic and network analytics tools
• 6+ years of networking experience in environments supporting multiple vendors and networking products
• 4+ years of FortiNet and/or Meraki experience within a production environment
• Well versed with FortiNet and/or Meraki products and solutions
• Network Engineering and support of routers, switches, network security devices, and network management systems
• Deep understanding of networking protocols (DMVPN, IPSEC, BGP, MPLS, VRF, QoS, Spanning-Tree, OSPF, 802.11, QoS, ACL's, DHCP, TCP/IP, DNS)
• Proven ability to work under pressure and interface with senior management
• Proficient in the use of Visio, PowerPoint, Word, and Excel (Office 365)
• CCNP certification or equivalent experience preferred
• FortiNet certification NSE 4/FCP or higher is strongly preferred
• Meraki certification CMSS and above preferred
• Experience with PCI DSS standards preferred

Working Conditions

• Hybrid or Remote Work
• If within distance of an office location (Tulsa, OK; Marietta, GA; Reston, VA), productively work in a hybrid work environment which consists of 2 mandatory "all-in" days, 1 variable day, and 2 virtual days. Hybrid work environment is applied per position/department and may be subject to change per changes in the Policy.
• Business casual work environment
• Ability to work in a fast-paced, high-pressure environment
• Standard daytime working hours, rotating 24/7 on call schedule, and ability to respond to a support call at all times during on call schedule

Physical Requirements

• Be able to sit or stand for long periods of time
• Occasionally have to lift/carry 20 lbs.
• Extensive use of hands and fingers for typing
• Extensive use of eyes in reviewing paper documents or a computer screen

Classification*: Exempt

Position Type: Full Time

Travel Requirements: Less than 5%

Direct Reports: None

Attention All Third-Party Agencies, Headhunters, and Recruiters

SageNet will not accept candidate submission by unsolicited third parties through this site or any company email address. All unsolicited candidates presented to SageNet will be considered the property of SageNet. SageNet will not be responsible for any fees associated with unsolicited candidates, nor will a contractual relationship be formed by the submission. SageNet is not obligated and will not under any circumstances pay any fees to said third parties submitting candidates in this manner. SageNet only forms contracts with recruiters with whom we have an established business relationship and with whom we have in place a signed agreement. All contact with SageNet from third parties must be through our Talent Acquisition Department. Any contact made outside of the SageNet Talent Acquisition Department by a third party will cancel any future business relationships between the third party and SageNet.

Please contact [email protected] for any questions.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)