Top Hybrid Customer Success Jobs in Philadelphia, PA

The Customer Service Associate - Business License is responsible for providing excellent customer service to internal and external customers, reviewing and processing legal documents, completing data entry, fulfilling customer orders, and problem-solving. The ideal candidate has attention to detail, strong comprehension and critical thinking skills, superb organizational and time management skills, and excellent written and verbal communication skills.

Coordinate with front office, clients, and operations to identify and raise new counterparty onboarding requests. Resolve issues related to customer data and documentation. Daily monitoring of credit approvals and reporting. Investigate and resolve customer inquiries. Support Credit Trading and Syndicated Loan operations.

Provide onsite customer support for a geographically dispersed enterprise workforce, including end user support, IT incident management, change management, problem management, knowledge management, endpoint management, and business controls. Focus on laptop support with a mix of Windows PCs, Macs, and Mobile Devices. Strong emphasis on customer service, quick decision-making, and improving the end user experience.