Top Customer Success Jobs in Miami, FL
Responsible for ensuring the success of Cloudflare's largest Enterprise customers, managing post-sale experiences, and driving customer retention through value demonstration. Develop and maintain long-term relationships with stakeholders, collaborate cross-functionally, and provide feedback to internal teams.
The Customer Success Manager at Arcadia.io is responsible for managing steady state activities for the company's non-enterprise clients, ensuring strong data quality, effective support, and smooth upgrades. They build long-term relationships with clients, troubleshoot technical issues, and independently manage a portfolio of customer accounts.
The Customer Success Manager will support new and existing Carrot customers, drive retention, increase member engagement, and maintain high levels of customer satisfaction.
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Develop and maintain a technology-centric KM framework, create and manage knowledge base articles, monitor and enhance KM KPIs, report to the Senior Manager of Enablement within the CS Operations Team.
Answer inbound calls, understand client needs, sell insurance plans, complete online applications, input client information into CRM, participate in team meetings. Must be licensed insurance agent in multiple states, have FFM certification, call center experience, and fluent in Spanish.
Assist with customer on-boarding and digital implementation of K-12 digital products by analyzing data, strategizing integration solutions, leading training sessions, and maintaining product knowledge. Liaise between stakeholders and analyze data to identify trends and recommend improvements.
The Medical Operations Patient Advocate provides administrative support to healthcare providers and concierge-style service to patients. This is a 6-month assignment with potential for a full-time permanent role.
Customer Support Specialist responsible for onboarding new customers, providing ongoing support, managing documentation, solving customer issues, and optimizing service delivery. Requires 2-4 years of customer support experience in finance or related fields, strong communication skills, and ability to work independently and with a team.
Facilitate prompt resolution of issues encountered by specialists, offer prompt responses to specialist inquiries, manage escalations, conduct Quality Assurance checks, monitor team performance metrics, cover phones/chat during absences, collaborate with other teams for client responses.
The Client Success Associate at AffiniPay will be responsible for leading and supporting client accounts, ensuring strong adoption and engagement, resolving account issues, and communicating with clients to provide a flawless experience. They will also advocate for clients, capture feedback, and share best practices within the team.
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