Top Remote Customer Success Jobs
Responsible for ensuring the success of Cloudflare's largest Enterprise customers, managing post-sale experiences, and driving customer retention through value demonstration. Develop and maintain long-term relationships with stakeholders, collaborate cross-functionally, and provide feedback to internal teams.
Starburst Data is seeking a Customer Support Engineering Manager to lead a team of Support Engineers in providing world-class service to customers. The role involves overseeing team performance, career development, and maintaining high customer service standards. This position reports to the Senior Director of Support.
As a Customer Support Engineer at Starburst, you will be responsible for supporting customers with technical inquiries and issues related to the Starburst Enterprise Platform and Galaxy products. This includes providing resolution to customer inquiries, contributing to the knowledge base, collaborating with pre and post-sales teams, and escalating issues to Engineering as needed.
The Customer Success Manager at Arcadia.io is responsible for managing steady state activities for the company's non-enterprise clients, ensuring strong data quality, effective support, and smooth upgrades. They build long-term relationships with clients, troubleshoot technical issues, and independently manage a portfolio of customer accounts.
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The Senior Principal Customer Success Manager at PagerDuty is responsible for building and fostering relationships with key stakeholders to help customers accelerate their digital journey. They guide customers on best practices, drive adoption of real-time operations, and deliver business value and innovation. Responsibilities also include risk mitigation, product adoption planning, and representing the voice of the customer.
Seeking an MSP Representative to spearhead MSP and Partner Program initiatives, collaborate with sales and channel teams, bring in new partners, engage with internal teams, maintain partner relationships, and assist with additional duties as needed. Must have experience in channel management, B2B sales, and using Salesforce. Competitive and collaborative mentality required.
The Customer Success Manager will support new and existing Carrot customers, drive retention, increase member engagement, and maintain high levels of customer satisfaction.
Develop and maintain a technology-centric KM framework, create and manage knowledge base articles, monitor and enhance KM KPIs, report to the Senior Manager of Enablement within the CS Operations Team.
Answer inbound calls, sell insurance plans, complete applications, input client information into CRM, participate in team meetings. Must be bilingual in Spanish and a licensed insurance agent in multiple states. Previous call center experience and proficiency in dialer software required.
Assist with customer on-boarding and digital implementation of K-12 digital products by analyzing data, strategizing integration solutions, leading training sessions, and maintaining product knowledge. Liaise between stakeholders and analyze data to identify trends and recommend improvements.
The Medical Operations Patient Advocate provides administrative support to healthcare providers and concierge-style service to patients. This is a 6-month assignment with potential for a full-time permanent role.
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