Top Customer Success Jobs

The Senior Credit Risk Specialist at the Federal Reserve Bank of Boston leads and participates in evaluating credit risk management practices across capital markets risks, focusing on wholesale credit risks for a large financial institution. Responsibilities include overseeing credit risk in various areas, leading reviews and examinations, influencing management actions, and contributing to supervisory strategies and risk assessments.

The Customer Success Program Analyst at RingCentral is responsible for supporting Customer Success Managers in post-sales relationships with high-profile customers. Responsibilities include building playbooks, leading the CS community, developing programs, and evaluating effectiveness. Desired qualifications include 3+ years of experience, organizational skills, creativity, and a Bachelor's Degree.

Supporting Customer Success Managers in building playbooks, leading the CS community, developing programs, evaluating effectiveness, and overseeing communications. Requires 3+ years of experience, organizational skills, and a Bachelor's Degree.

Responsible for supporting Customer Success Managers in developing and executing programs to enhance customer experience. Must have 3+ years of relevant experience and a Bachelor's Degree or equivalent.

Client Partners needed to scale revenue productivity by expanding client base and deepening relationships with enterprise clients. Responsibilities include driving client value, prospecting new stakeholders, executing account growth plans, and leading strategic initiatives. Qualifications include 6+ years in Enterprise Client Partner roles, expertise in industry relationships, and a track record of exceeding targets.

Serve as the day-to-day liaison between Enterprise clients and the company, ensuring client satisfaction, delivering value, and driving success for clients through creative and strategic services. Manage client relationships, onboard clients to the platform, oversee account finances, identify upsell opportunities, and guide creative production. Leverage industry knowledge to drive adoption of Intelligent Creative. Qualifications include 7+ years of enterprise client management experience, expertise in brand and creative strategy, and strong interpersonal and communication skills.

Client Success Manager responsible for maintaining client satisfaction and retention, onboarding clients, driving meaningful success, and identifying upsell opportunities. Collaborates with creative and strategic teams to deliver value to clients. Must have 5+ years of experience in managing enterprise clients and related fields, superb interpersonal skills, and strategic thinking abilities.

As the Voice of the Customer (VoC) Manager at GoodRx, you will lead the implementation of a VoC strategy to enhance the healthcare journey for customers by building awareness of customer pain points. You will develop cross-functional relationships, create business cases for improved customer experiences, manage priorities, and drive improvements in customer experience across various channels.

As the Voice of the Customer (VoC) Manager at GoodRx, you will lead the implementation of the team's VoC strategy to enhance the healthcare journey for customers. Responsibilities include building cross-functional relationships, creating business cases for improved customer experiences, and driving initiatives to improve overall customer support experience.

As the Voice of the Customer (VoC) Manager, you will lead the implementation of the team's VoC strategy to enhance the healthcare journey for customers by building awareness of customer pain points. You will leverage customer support data to develop a comprehensive VoC strategy that drives collaborative relationships across GoodRx.

Act as a trusted advisor for customers, manage customer relationships, provide product expertise, advocate for customer needs, and mitigate risks to ensure customer success and satisfaction. Track key performance indicators related to customer success.

As an Associate Customer Advisor II at Rapid7, you will work with the Customer Advisor team to deliver service to customers, gain valuable experience in Information Security and Managed Detection and Response, assist in Incident Response handling and customer communication, review customer deliverables, and contribute to customer relationship management.

Seeking a Manager, Go To Customer Enablement to lead a team of enablement professionals, contribute to global programs, and develop key competencies for GTC teams. Responsible for new hire training, sales, customer success, and technical enablement globally. Must have 6+ years of experience in sales enablement and 2+ years of direct management experience.

Documentation Specialist role at Upgrade, a fintech company, responsible for creating and editing process and job guide documentation for operational teams in a financial services contact center environment. Requires 2+ years of related experience, formal writing skills, and financial services regulatory knowledge. Must have a Bachelor's degree and experience in a startup or fintech call center environment.

The Specialist, Fraud Operations at Upgrade is responsible for handling accounts needing special review for suspicious activity and fraud, working with internal teams to prevent fraudulent activities, and ensuring the security of customers' accounts. This role requires attention to detail, problem-solving skills, and a focus on maintaining compliance.

The Deposit Servicing Specialist at Upgrade is responsible for supporting existing customers through phone communication, processing transactions, providing excellent customer service, and recommending operational improvements. This role requires flexibility, adaptability, and a positive attitude in a fast-paced environment.

Lead a team of Enterprise Support specialists to deliver high touch technical support and hands-on break-fix support. Provide coaching and mentorship for career development and collaborate with cross-functional teams to improve customer experience and shape product roadmap. Manage team capacity, forecasting, financial performance, and resource allocation. Communicate team impact and results to key partners.

The XM Success Senior Consultant in the Public Sector at Qualtrics assists customers in unlocking the most value from products and services, serving as a trusted advisor to help them achieve their business objectives and overcome challenges. Responsibilities include managing customer relationships, defining business requirements, and driving customer program maturity and expansion opportunities.