The Customer Support Specialist II at Route plays a key role in providing advanced customer service support, contributing to training programs, and promoting a positive company culture. Responsibilities include solving customer claims, responding to inquiries, troubleshooting technical issues, and collaborating with cross-functional teams. The ideal candidate should have proficiency in Zendesk, excellent communication skills, problem-solving abilities, and a technical aptitude for troubleshooting.

Entrata in Lehi, Utah is seeking an entry-level Insurance Customer Service Representative to provide essential customer support within the insurance domain, addressing routine inquiries, policy updates, and basic problem-solving tasks. This role involves collaborating with colleagues, following established procedures, and contributing to projects under supervision during the probationary period.

Develop and maintain strong relationships with customers to ensure their success and satisfaction. Identify customer needs, escalate issues, conduct check-ins, and collect data for continuous improvement. Bachelor's degree and 5+ years of related experience required. Excellent benefits and flexible work environment offered.