IT Operations Engineer
Location: New York City (preferred)
Department: Operations / IT
We are an AI-native ITSM startup in stealth mode. Our mission is to reinvent IT Service Management from the ground up, leveraging AI to automate workflows, optimize the Configuration Management Database (CMDB), and provide intelligent, human-like support experiences.
Role OverviewWe’re looking for a hands-on IT Operations Engineer to manage and secure our core company systems and their security— from cloud applications and collaboration tools to recruiting and HR platforms. You’ll handle provisioning of hardware, network, user access, integrations, and automation across tools like Google Workspace, slack, SSO, Notion, Gusto etc ensuring everything runs smoothly and securely as we scale.
ResponsibilitiesAdminister and support core systems: Google Workspace, Notion, GitHub, Linear, Microsoft 365, Apple ABM, OnePassword, OpenAI/GPT, Claude Code, DocuSign, Ashby, Gusto, Ramp, LinkedIn Recruiter, BuiltIn.
Manage user onboarding/offboarding, SSO, MFA, and access control.
Maintain integrations and data syncs between systems (HR, recruiting, finance, and IT).
Oversee security compliance, device management, and access audits.
Wifi and Network Administration
Managing IT assets
Automate recurring workflows and document key processes in Notion.
Provide Tier 2/3 technical support and end-user training.
5+ years experience in IT operations or systems administration.
Proficiency with Google Workspace, and modern SaaS tools.
Strong understanding of identity management, SSO, and MFA.
Excellent troubleshooting, documentation, and communication skills.
Familiarity with Gusto, Ramp, and MDM tools.
Experience in a startup or high-growth tech environment.
Network and Hardware management
Shape the AI foundation of a startup from the ground up.
Work alongside a world-class founding team in NYC.
Competitive compensation, equity participation, and benefits.
Build products that fundamentally redefine how enterprises manage IT.
Top Skills
What We Do
We’re on a mission to reinvent IT Service Management from the ground up. In an industry dominated by outdated, bloated tools, we believe it’s time for a clean slate — modern, efficient, and built with the end-user in mind. Our goal is to create software that teams actually want to use — tools that accelerate productivity instead of slowing it down.
With deep product expertise, strong backing, and a bold vision, we’re building a next-generation ITSM platform designed for the way companies work today and tomorrow. No legacy baggage. No compromises. Just smart, scalable, high-performance software that redefines what IT service can be.
Why Work With Us
Backed by leading investors, we're leveraging AI, graph-based architecture, and exceptional design to transform how enterprises manage and engage with their technology ecosystems.
Standard Template Labs Offices
OnSite Workspace
Work from our Midtown Manhattan office alongside the founding team in a focused, collaborative environment. We're in-office five days a week, moving quickly and building together—with easy access to public transportation.
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