IT Operations Manager

Amentum, a global leader in critical mission support, engineering, technology, and national security solutions, is seeking an IT Operations Manager to support a contract in El Paso, TX.

POSITION SUMMARY

The IT Operations Manager is responsible for leading the planning, implementation, security, and day-to-day operations of the IT systems implemented onsite supporting a USG contact with specific accountability for core wired and wireless infrastructure, CCTV and physical security technology, IT capacity planning and video record retention requirements. This role provides technical leadership and operational oversight to ensure reliable, scalable, and secure technology services that support site performance work statement objectives. The IT Manager oversees staff, vendors, and projects while ensuring infrastructure and surveillance systems are sized, maintained, and optimized to meet current and future demand.

IT Infrastructure Management

• Lead the design, deployment, and maintenance of IT infrastructure, including servers, storage, networking, and end-user systems.
• Ensure high availability, performance, and resilience across on-premises and connected environments.
• Oversee system lifecycle management, patching, upgrades, and technology refresh initiatives.
• Establish and enforce infrastructure standards, configurations, and operational best practices.

CCTV & Physical Security Systems

• Provide oversight and technical leadership for site CCTV and video surveillance systems.
• Ensure CCTV platforms are operational, properly configured, and aligned with security and operational requirements.
• Coordinate CCTV system expansions, camera placements, storage capacity, and retention policies.
• Work closely with security and facilities teams to support investigations, incident response, and compliance needs.

Capacity Planning & Performance Management

• Develop and maintain IT capacity planning models covering computer, storage, network bandwidth, and CCTV video retention requirements.
• Analyze usage trends and forecast future demand to support organizational growth and operational changes.
• Identify infrastructure bottlenecks and implement proactive solutions to prevent performance degradation.
• Align capacity planning with budgeting, procurement, and long-range technology roadmaps.

Leadership & Team Management

• Manage and mentor IT staff, including system administrators, network engineers, and CCTV administrators.
• Assign workloads, set priorities, and ensure service levels are met.
• Support staff development, training, and performance management.

Vendor, Budget & Project Management

• Manage vendor relationships, service contracts, and support agreements.
• Develop and manage IT budgets related to infrastructure, CCTV systems, and capacity expansion.
• Lead IT projects including infrastructure upgrades, CCTV deployments, and system integrations.
• Ensure projects are delivered on time, within scope, and within budget.

Governance, Documentation & Operations

• Establish and maintain IT policies, procedures, and standard operating practices.
• Ensure accurate documentation for infrastructure, CCTV systems, and capacity plans.
• Support audits, inspections, and operational reviews.
• Ensure IT operations align with organizational security and risk-management requirements.

QUALIFICATIONS

• Minimum five years of progressive IT experience, including infrastructure management.
• Demonstrated experience managing CCTV or site video surveillance systems.
• Proven experience with IT capacity planning, forecasting, and performance analysis.
• Strong understanding of networking, servers, storage, and system integrations.
• Experience leading technical teams and managing vendors.
• Excellent communication, leadership, and organizational skills.
• Must be able to obtain and maintain facility credentials/authorization. Note: US Citizenship is required for facility credentials/authorization at this work location.

EDUCATION

• Bachelor’s degree in Information Technology, Computer Science, similar discipline preferred; two (2) years of experience in related field may be substituted for each year of the four (4) years of college

PREFERRED QUALIFICATIONS

• Experience supporting multi-site or mission-critical operations.
• Familiarity with IP-based CCTV systems and video storage architecture.
• Experience managing large-scale infrastructure refresh or expansion initiatives.
• Industry certifications such as:
  • ITIL
  • CCNA / CCNP
  • Infrastructure or systems-focused certifications

KEY COMPETENCIES

• Strategic IT planning and execution
• Infrastructure reliability and scalability
• CCTV systems oversight and governance
• Data-driven capacity planning
• Team leadership and cross-functional collaboration

WORKING ENVIRONMENT

• Primarily on-site with occasional after-hours support for maintenance or incidents.
• May require on-call availability for critical infrastructure or security events.
• Role involves access to sensitive systems and security technologies.

OTHER RESPONSIBILTIES

• Safety - Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks and serving on safety committees and teams.
• Quality - Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities.
• Procedure Compliance - Each employee must read, understand, and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to job.

This position is pending contract award.

Compensation Details:

The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.

Benefits Overview:

Our health and welfare benefits are designed to support you and your priorities. Offerings include:

• Health, dental, and vision insurance

• Paid time off and holidays

• Retirement benefits (including 401(k) matching)

• Educational reimbursement

• Parental leave

• Employee stock purchase plan

• Tax-saving options

• Disability and life insurance

• Pet insurance

Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.

Original Posting:

Amentum anticipates this job requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting. This timeline may change based on business needs.

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed,  marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.