VP, Global Head of Professional Services

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

The Opportunity

As the VP of professional services, you will lead a global team of project managers, implementation managers and performance optimization managers. Together, this team is dedicated to our customer’s integration excellence and their continued optimization and growth with Adyen. 

Adyen is on a path of rapid growth, requiring the right strategy to ensure continued excellence in customer experience. We are seeking a visionary VP of professional services to drive this transformation and redefine how our professional services team should evolve to effectively meet the challenges of our future scale. 

Your core mission will be to inspire and engage the team; to drive an operating model and rhythm that enables predictability and discipline, reduces everyday friction and creates focus. This includes strengthening organizational capabilities, growing our human capital, empowering our teams with the tools needed to undertake their daily work with ease, having the right engagement model, and ultimately, delivering measurable impact and outcomes.

You will report to the Global Head of Operations and be part of our global operations leadership team.

What You’ll Do

• Define a transformative Professional Services Strategy: Architect and champion the vision for steering this organization towards a highly scalable and value adding experience, with a sharp focus on effective scale and distinguished customer experience. 
• Lead focused execution: You will lead with a sense of urgency, and drive focus to deliver on what matters. You will review and build an organization set up that effectively supports execution., 
• Drive business outcome: Define, track, and pursue key metrics that reflect business excellence and operational efficiency. Collaborate closely with tech, commercial, and other operations teams on joint success, and winning as a team.
• Lead with inspiration: build, mentor and manage a high performing team. Foster a culture of excellence, innovation and accountability. You will promote talent development, and ensure the team has the necessary skills and expertise to succeed. You will encourage and have an effective model for cross regional and departmental service delivery and knowledge sharing. 

Who You Are

• A seasoned professional services exec with a proven track record of leading through periods of hypergrowth, driving excellence and operational efficiency in an ever-changing environment.
• Deeply customer-obsessed, with empathy for the customer experience and a demonstrated ability to translate operating models to meet complex customer challenges and deliver true value adding services.
• A strategic thinker adept at using data-driven insights to challenge the status quo, make timely decisions, and measure execution effectiveness at scale.
• Experienced in leading large, distributed, cross-functional organizations, fostering a culture of ownership, accountability, and collaboration across product, engineering, commercial and other operations teams.
• A leader with intention and gravitas, you are known and respected by your teams and colleagues as someone that has a vision and gets things done, with experience leading large teams internationally. 
• A deep understanding of the professional services lifecycle, from pre-sales, implementation to post-imp support, and the ability to drive service excellence at every stage, and at scale.
• Highly skilled at building relationships with senior stakeholders of our customers
• A background in fintech is a strong plus.

You Bring

• A highly collaborative, low-ego leadership style with the ability to influence and align diverse stakeholders across a global organization.
• Intellectual curiosity and a hands-on approach when needed on complex business problems.
• The ability to simplify complexity and bring clarity to ambiguous strategic challenges, driving shared understanding and focus.
• A relentless bias toward action and tangible outcomes, consistently driving for measurable impact and results in a fast-paced environment.
• Exceptional listening and communication skills, capable of inspiring large, distributed teams, and communicating with clarity to executive leadership and customers.

The annual base salary range for this role is $280,000 - $365,000, plus RSUs; to learn more about our compensation philosophy, please click here.

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

All your information will be kept confidential according to EEO guidelines.

This role is based out of our Chicago office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.