Kustomer

United Kingdom
Total Offices: 2
200 Total Employees
75 Product + Tech Employees
Year Founded: 2015
Your AI for Intelligent CX
Kustomer’s AI-native CX Platform defines the next era of CX with humans and AI working together seamlessly through visibility, orchestration, and action.

Recently Posted Jobs at Kustomer

Hybrid
New York City, NY, USA
Hybrid
New York City, NY, USA
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New York City, NY, USA
Remote or Hybrid
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Hybrid
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Kustomer Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Our teams work together closely at our office in Midtown Manhattan. The office is often used for intentional team onsite/offsites. Great news: dogs allowed!

Typical time on-site: Not Specified
United Kingdom
New York Office
Learn more

Articles We're In

Image: Shutterstock
Alyssa Schroer Alyssa Schroer
Published on June 09, 2026

78 Artificial Intelligence (AI) Companies to Know

Take a look at the artificial intelligence companies working to make change across a wide range industries.

Author Unknown
Updated on April 10, 2025

How one NYC startup wants to re-humanize customer service

Article image
Ashley Bowden Ashley Bowden
Updated on August 08, 2025

Kustomer Secures $30M Series B to Fuel AI Investments

The company serves more than 600 brands with its AI-native customer service technology.

Photo: Shutterstock

Perks + Benefits

Compensation + Total Rewards
Offers company equity
Offers performance bonuses
Provides home-office stipend for remote employees

Diversity, Equity + Inclusion
Mean gender pay gap is below 10%
Offers diversity-based Employee Resource Groups
Hiring practices promote diversity

Employee Satisfaction + Recognition
Quarterly engagement surveys to gauge employee satisfaction
Established employee awards to honor work and contributions
Company or teams have recognition rituals for individual work

Family + Childcare Benefits
Provides family medical leave
Offers generous parental leave
Provides fertility benefits

Healthcare Benefits
Offers dental insurance
Offers Flexible Spending Account (FSA)
Offers health insurance

Job Training + Talent Development
Job training + conferences
Defines roles and sets expectations for success
Managers hold regular development check-ins

Technology We Use

AWS (Amazon Web Services)
AWS (Amazon Web Services)
SERVICES
Elasticsearch
Elasticsearch
DATABASES
Express
Express
FRAMEWORKS
Golang
Golang
LANGUAGES
JavaScript
JavaScript
LANGUAGES
MongoDB
MongoDB
DATABASES
Node.js
Node.js
FRAMEWORKS
Python
Python
LANGUAGES
React
React
LIBRARIES
Redux
Redux
LIBRARIES
TensorFlow
TensorFlow
FRAMEWORKS
TypeScript
TypeScript
LANGUAGES
Node.js
Node.js
LANGUAGES
Terraform
Terraform
LANGUAGES
Asana
Asana
PROJECT MANAGEMENT
Figma
Figma
DESIGN
Google Analytics
Google Analytics
ANALYTICS
Miro
Miro
DESIGN
Mixpanel
Mixpanel
ANALYTICS
Photoshop
Photoshop
DESIGN
Trello
Trello
PROJECT MANAGEMENT
Big Query
Big Query
ANALYTICS
HubSpot
HubSpot
CRM
Marketo
Marketo
LEAD GEN
Salesforce
Salesforce
CRM
Shopify
Shopify
COMMERCE
Slack
Slack
COLLABORATION
Zoom
Zoom
COLLABORATION