Jobs at Zendesk

Lead and support hiring for Sales roles, using AI technologies and market intelligence to influence decision-making and enhance recruitment processes.

As a Software Engineer at Zendesk, you will work on scalable products, optimize performance, and collaborate globally, focusing on backend and distributed systems.

The Senior Operations Manager will enhance product development operations, implementing AI-first improvements, defining delivery metrics, and guiding teams in Agile practices using Jira.

As a Machine Learning Scientist Intern, you will develop and evaluate ML/NLP models, collaborate with teams, and present findings to enhance customer service solutions.

As the AI Success Strategist at Zendesk, you will drive AI roadmap delivery, ensuring customer satisfaction and growth through strategic planning and execution of AI initiatives.

The Account Executive will acquire new commercial clients, manage relationships, drive revenue growth, and optimize account expansion in the SaaS sector.

As a Business Development Representative, you'll generate new business opportunities, support Account Executives, conduct high-level conversations, and meet sales quotas while showcasing Zendesk solutions.

Manage and develop a team focused on continuous improvement in business processes by analyzing and implementing operational enhancements across Zendesk's customer operations.

The Senior Product Manager will define the product roadmap for a workforce management product, collaborate with cross-functional teams, analyze customer data, and communicate the product vision to improve customer experience.

Join Zendesk's Sales Development team to drive new business in EMEA. This role requires outbound prospecting and maintaining customer relationships. Ideal for candidates with sales experience and a passion for consultative sales.

The Staff Machine Learning Engineer will oversee the ML aspects of Zendesk's routing products, ensuring quality and interoperability, while collaborating with various teams, leading innovation, and advancing ML literacy across the organization.

The Senior Principal Partner Programs Manager leads the design and execution of AI-first partner programs, collaborating with multiple teams to enhance partner ecosystem effectiveness and drive revenue growth.

As a Software Engineer II, you will develop and maintain components of Zendesk products focusing on customer data privacy, participate in technical discussions, and improve code through collaboration.

The Administrative Assistant provides essential support including managing calendars, travel arrangements, expense reporting, and facilitating communication among teams while promoting service excellence.

As a Senior Program Manager at Zendesk, you will lead AI product development initiatives, collaborate across teams, and drive resolution of cross-functional challenges while enhancing decision-making processes.

The Staff Data Engineer will manage product analytics architecture, drive data modeling standards, design data systems, and provide technical leadership across teams to improve data insights and product capabilities.

The Senior Solutions Consultant will lead customer engagement, architect AI-driven solutions, and drive technical strategy to meet customer goals in CX and ES.

The role focuses on generating sales leads, engaging with prospects in the Commercial/Enterprise market, and managing a sales pipeline. Candidates should be motivated and eager to succeed in technology sales without requiring previous experience.

The Senior Machine Learning Engineer will design, develop, and deploy advanced ML solutions, focusing on LLMs and deep learning, while collaborating with cross-functional teams to deliver impactful business outcomes.

Lead and develop engineering teams focused on cloud governance and security while collaborating with product and security teams to ensure compliance and efficient operations.