Search the 19 jobs at Agero

The Senior Client Success Manager will lead client-facing activities, manage and expand partnerships, and ensure client needs are met. Responsible for relationship sustainability, financial performance, and achieving key outcomes by collaborating with internal and external stakeholders.

Join our dynamic Kia Care Consumer Affairs team as a Remote Total Case Specialist, responsible for managing complete customer cases involving complex inquiries, warranty coverage, dealership complaints, and technical troubleshooting. Provide exceptional customer support and ensure a positive experience for all customers.

The Network Operations Manager is responsible for creating and managing the overall service delivery strategy for an assigned network region, improving service delivery metrics, customer satisfaction, and reducing costs. They also perform root cause analysis, foster partnerships with key providers, and manage providers to meet performance metrics. The role involves coordinating competitive intelligence and market feedback on essential issues.

Field Operations Manager responsible for creating and managing the overall service delivery strategy for an assigned network region, improving service delivery metrics, reducing costs, and fostering partnerships with service providers.

The Performance Manager at Agero is responsible for creating and managing the overall service delivery strategy for all services in an assigned network region. They focus on improving service delivery metrics, customer satisfaction, and reducing costs. The role involves identifying underperforming markets, executing strategies for improvement, and building strong partnerships with key providers. The role requires strong analytical, communication, and relationship building skills, as well as the ability to work independently with minimal guidance.

Agero is seeking a Senior DevOps Engineer to design, implement, and maintain scalable infrastructure, collaborate with Engineering and QA teams, automate manual processes, and ensure high availability and performance of systems.

Agero is seeking a Senior Front End Developer with 5+ years of experience to own the front end web code, shape front end architecture, mentor the team, and work on scaling the codebase. Responsibilities include converting Figma files into functional components, ensuring cross-platform compatibility, collaborating with designers, product managers, and backend developers, and implementing features and improvements.

As a member of our call center talent community, you'll be at the forefront of providing top-notch support to our customers. You'll be the problem-solver, the friendly voice on the other end of the line, and the expert who turns challenges into solutions. Whether you're a seasoned pro or new to the world of customer service, you'll have the chance to develop your skills, enhance your communication, and grow within our community.

Conduct primary and secondary market research, analyze data, develop insights, and present findings to support business strategy in the automotive industry.

The Marketing Analytics Specialist will conduct primary and secondary market research, analyze data, and develop insights to support business strategy.

Seeking a highly skilled Director of Data & Analytics to lead the build-out of data product suite, manage data pipelines, and create scalable data models for actionable insights. Responsible for team leadership, data pipeline and architecture management, data modeling, commercial and product analytics, and strategic insights.

The Candidate Experience Coordinator at Agero plays a crucial role in owning the recruiting process and providing exceptional experiences to all stakeholders. Responsibilities include managing interview scheduling, facilitating onboarding, and driving daily recruiting operations. The ideal candidate is customer-oriented with strong organization skills and tech experience.

The DevOps Engineer is responsible for the automation of all manual tasks, including build/deployment of the code, and processing data to enable continuous integration and continuous deployment frameworks. Key outcomes include acting as a liaison between application development and infrastructure teams, working in a fast-paced environment, using cloud APIs for monitoring, troubleshooting across multiple applications, and driving automation.

Seeking a Senior DevOps Engineer to design, implement, and maintain scalable infrastructure, automate manual processes, and ensure high availability and reliability of systems. Responsibilities include reviewing pull requests, capacity planning, analyzing workflows, writing infrastructure scripts, and automating development workflows.

The Associate People Business Partner works with the corporate PBP team and HR Centers of Excellence to deliver on Agero’s people strategy, coach and influence management of dedicated client groups, act as the first point of contact to the business, and ensure the Business Partner model is embedded in dedicated client groups. Key responsibilities include employee relations, performance management, HR policy/process development, career development, talent management, change management, manager coaching, employee engagement, immigration, and leave of absence management. The role requires proactive partnership with management, understanding business needs, and maintaining business literacy about the company's financial position, business plans, and culture to effectively support and develop people managers.

The Associate HR Business Partner works with the corporate HRBP team and HR Centers of Excellence to deliver on Agero’s people strategy, coach and influence management of client groups, and ensure the Business Partner model is embedded in client groups. Key responsibilities include employee relations, performance management, HR policy/process development, talent management, and more.

The Marketing Insights Specialist at Agero will conduct primary and secondary market research, analyze data, and provide insights to support business strategy. They will be responsible for designing research, managing vendors, generating reports, and collaborating with cross-functional teams to drive understanding and success of products and services.

The Instructional Designer is responsible for creating innovative and engaging learning solutions in support of a variety of Agero programs and business initiatives.

The Family Office Financial Controller will be responsible for the administration, reporting, and analysis of the family office investments including real estate direct investments and limited partner interests in third party funds. In addition, this position is responsible for corporate accounting and internal reporting functions for the various non-operating company and real estate entities in the Cross Country Group including A/P, A/R, GL, Cash management, and annual 1099 preparation. Exposure to large real estate projects, familiarity with investment agreements and tax considerations is a plus.