Benefits at CallRail

The Revenue Operations Manager at CallRail will lead the development and maintenance of key Customer Experience Applications, focusing on process improvements, system configuration, and support. Responsibilities include managing Zendesk, Five9, Twilio, SurveyPal, and other technologies, creating documentation, conducting audits, and testing processes. The ideal candidate has 3+ years of Zendesk administration experience, is certified as a Zendesk Support Administrator Expert, and possesses strong communication and project management skills.

Technical Support Specialist at CallRail providing telephone, chat, and email support to clients, identifying issues affecting customer interactions, documenting problems, and resolving technical issues. Requires strong analytical and communication skills.

Join CallRail's Customer Experience team as a Technical Writer to create customer-facing documentation for SaaS products. Responsibilities include defining support documentation, ensuring consistency in voice, developing innovative approaches, and collaborating with multiple teams. Preferred qualifications include familiarity with Zendesk, Salesforce Knowledge Base, and Google Analytics.