Benefits at Cengage Group

The Customer Success Manager at Cengage Group is responsible for driving customer success and retention by actively leading customer relationships. They ensure customers derive maximum value from digital solutions through proactive customer interactions and building consultative relationships with customers and internal teams. Responsibilities include onboarding, increasing exposure of resources, creating awareness of products, connecting libraries to support resources, and analyzing customer usage data. Candidates preferably located in CST or EST.

The Account Manager is responsible for managing and growing revenue within an assigned geographic area. They will focus on growth opportunities with existing partners and work collaboratively with internal and external teams to achieve revenue goals. The role involves daily partner support, maintaining data integrity, collaborating with business development managers, and exceeding regional sales revenue goals.

Lead a team of key account sales hunters and subject matter experts to sell SAAS digital products for K12 strategic accounts. Develop territory plans, oversee lead generation, conduct buying conversations, manage sales representatives, and analyze competitor activities. Travel to meet customers, negotiate deals, and participate in trade shows. Provide ongoing training, feedback, and support for the sales team.