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The Customer Care Supervisor will drive the operational strategy of the customer experience and deliver exceptional customer service at scale. Responsibilities include defining KPIs, staffing, training, and ensuring customer satisfaction. The ideal candidate should have supervisory experience, a track record of process improvements, and strong communication skills.
As a “hands-on” Security Manager, you will lead a team of security professionals, develop and deliver operational security solutions, and work on wide-ranging security infrastructure projects to improve overall security capability. You will report to the VP of Cybersecurity and work from the Santa Ana office. Remote or hybrid candidates will also be considered.
Senior Product Manager role at Collectors, leading digital imaging tools and applications to enhance business operations and customer experience. Focus on system and operational process development, strategic roadmap prioritization, and stakeholder management. Remote or hybrid work options available.