Search the 8 jobs at Eventus Solutions Group

Seeking a Senior Consulting Manager with expertise in CCaaS and CX technologies to assist cross-industry clients in technology transformations and optimizing CX. Responsibilities include collaborating with client teams, reviewing tech stacks, defining recommendations, leading vendor selection efforts, and presenting findings to leadership.

As the Amazon Connect Senior Practice Leader, you will lead and inspire a team, develop strategic initiatives, build client relationships, drive innovation, and establish Eventus as a leader in Amazon Connect solutions.

The Senior Contact Center as a Service (CCaaS) Architect - CXone will engineer and design complex Contact Center applications for large companies, manage project initiatives, address digital transformation goals, and work with Clients and the Eventus team to deploy robust solutions. Role involves creating system designs, on-premise to Cloud migration, API integrations, coding, and network infrastructure experience.

Conversational Flow Designer specializing in optimizing conversational flows for virtual agents. Responsible for conversational flow design, NLP integration, UX design, collaboration, and documentation. Experience in Agile environment and scripting/programming languages preferred. Must have knowledge of Telco, CCaaS technology, and cloud platforms.

The CCAI Solutions Architect will lead architecture, design, and implementation for AI-based Conversational Interfaces, provide technical leadership, collaborate with teams, and ensure quality standards and documentation. They must have experience with Contact Center Technology, Agile development, and leading AI services providers.

As a Google Dialogflow CX Developer at Eventus, responsible for Conversational AI tool design approaches, configuration, and coding and unit testing. Qualifications include 2+ years of conversational AI Developer experience, API calls, Agent Assist experience, Agile environment familiarity, and testing AI/IVR solutions.

As a Google Dialogflow CX Developer at Eventus, responsible for Conversational AI tool design, configuration, coding, and unit testing. Requires 2+ years of conversational AI Developer experience (Google Dialogflow CX) and familiarity with other NLU platforms. Must have Agile experience and understanding of contact center operations. Offers competitive pay, benefits, and a collaborative work culture.

Seeking a Contact Center Senior Quality Assurance (QA) Analyst with 5+ years of experience in a contact center environment and 2+ years hands-on experience with Conversational AI tools like CallMiner. Responsibilities include partnering with teams, providing recommendations, and ensuring high-quality client services.