Search the 6 jobs at Gladly

Senior Software Engineer position at Gladly, focusing on developing foundational infrastructure for Gladly's App Platform. Responsibilities include designing and implementing API frameworks, mentoring team members, collaborating with cross-functional teams, and leading projects. Ideal candidate has 5+ years of full-stack engineering experience and a strong focus on customer success.

As a Senior Data Analyst at Gladly, you will collaborate with various teams to identify business requirements, design metrics, provide insights, prioritize data requests, and work with modern cloud databases. Success in this role requires eagerness to learn, self-organization, balancing pragmatic solutions with best practices, and taking ownership of data insights. The ideal candidate will have extensive experience in data analysis, SQL, BI tools, dimensional data models, and modern notebook environments.

Join Gladly as a Senior Product Marketing Manager to drive growth through powerful storytelling and market insights. Lead product launches, market sizing, competitive analysis, and enable GTM teams to succeed. Ideal candidate has 5+ years of experience in B2B SaaS product marketing, strong collaboration skills, and a track record of successful product launches.

Looking for a Senior Product Manager to join the Hero product team at Gladly, focusing on creating a seamless experience for customer service agents using AI and collaboration tools. Responsibilities include setting product vision, understanding market needs, delivering enhancements, and collaborating with cross-functional teams.

Join Gladly as an Enterprise Solutions Consultant supporting the West Coast Enterprise Sales Team. Be a trusted advisor to customers, provide value-based solutions, and drive loyalty through exceptional customer service. Tell impactful product and outcome driven stories, lead demos, and contribute to prospect-specific presentations.

Senior Product Designer role at Gladly, focused on creating intuitive solutions for customer service software. Responsibilities include collaborating with cross-functional teams, conducting user research, prototyping, informing product strategy, and telling compelling product stories. Requires 4+ years of experience, ability to work independently, clear communication skills, and passion for visual and interaction design.