Search the 3 jobs at OverDrive

Responsible for onboarding Higher Education partners, providing support, troubleshooting product-related issues, and advising on best practices. Conduct training and maintain accurate partner data. Support Sales team initiatives and requests.

The Technical Support Specialist is responsible for providing technical support to end users and business partners for end user products and services. This role involves troubleshooting technical issues, communicating with various stakeholders, and documenting troubleshooting steps. The specialist will also work with different teams to address content file issues and authentication problems.

Perform complex data analysis, define data architecture needs, create use cases for data technologies, and advance expertise in data analytics. Coordinate projects, analyze and mine data, design data reports, and utilize tools like Tableau and SSRS.