 (1).png)
RingCentral
Jobs at RingCentral
Search the 101 jobs at RingCentral
Recently posted jobs
 (1).png)
Design and develop FedRAMP documents required for FedRAMP Certification, update policies and procedures for FedRAMP control groups, perform continuous monitoring activities, coordinate with multiple teams, analyze efficiency of documentation, prioritize enhancements.
The Director, FedRAMP Technical Program Manager is responsible for facilitating activities required to obtain/maintain/update FedRAMP certification and reporting status to the RingCentral CISO. They coordinate efforts, manage the FedRAMP program, provide technical leadership, and track project milestones. They should have proven experience in FedRAMP authorization, knowledge of NIST standards, and strong analytical and problem-solving skills.
Aligning strategic goals and objectives with decisions related to care tools, processes, and the overall agent and customer access experience. Drive initiatives to enhance the tools utilized by care teams with a focus on self-service, agent efficiency, and AI.
The Director of Volume Reduction, Automation & Frontline Tools will be responsible for aligning strategic goals and objectives with decisions related to care tools and processes. They will drive initiatives to enhance the tools utilized by the care teams, focusing on redirecting customer interactions to self-service, optimizing agent efficiency through automation and AI, and improving Salesforce and contact center integrations.
Provide enterprise-level technical support for RingCentral customers, troubleshoot and resolve issues, maintain knowledge-based articles, collaborate with internal departments and partners, and improve processes for voice quality.
Seeking a motivated Sales Manager to lead a team of Inside Sales Representatives/Account Managers in the Enterprise segment. Responsibilities include driving revenue, managing team performance, and collaborating with field sales employees. Qualifications include sales management experience, inside sales experience, and knowledge of VoIP, Cloud, and software. Must have experience managing remote employees and be familiar with Salesforce. Position is hybrid/in-office in Dallas.
Work as a Senior Advanced Support Engineer at RingCentral, the global leader in cloud-based communications and collaboration software. Responsibilities include handling escalations, projects, training, and mentoring ASEs. Desired qualifications include a Bachelor's degree, 1-3 years of experience in an Advanced Support Engineer role, and certifications like CompTIA Net+ and SIP School Cert.
Seeking a motivated Sales Manager to lead a team of Inside Sales Representatives in the Enterprise segment. Responsible for driving revenue, managing team performance, and collaborating with field sales employees. This is a hybrid/in-office role in Dallas.
The Senior Advanced Support Engineer role at RingCentral involves working on escalations, existing workload, and projects, cascading new product information, remaining current on software defects and upgrades, providing training to the team, acting as an unofficial TAM for escalated accounts, conducting customer escalation case reviews, mentoring team members, attending meetings, assisting during outages, and more. Desired qualifications include a Bachelor's degree, 1-3 years of experience in a similar role, and various certifications and skills. RingCentral offers comprehensive benefits and a customer-focused work environment.
Sales Development Representatives at RingCentral are responsible for building critical new relationships with prospects and partners around the world to grow the pipeline of qualified new opportunities for the Inside Sales team. The ideal candidate is a self-starter with successful lead follow-up and sales development experience at multiple executive levels within small to medium-sized organizations.
As a Technical Account Manager at RingCentral, you will be responsible for managing customer expectations, developing a deep understanding of customer infrastructure, and optimizing their systems for best performance with RingCentral services. You will also serve as a trusted technical advisor and collaborate with internal departments to fulfill customer needs.
The Customer Success Program Analyst at RingCentral is responsible for supporting Customer Success Managers in post-sales relationships with high-profile customers. Responsibilities include building playbooks, leading the CS community, developing programs, and evaluating effectiveness. Desired qualifications include 3+ years of experience, organizational skills, creativity, and a Bachelor's Degree.
Supporting Customer Success Managers in building playbooks, leading the CS community, developing programs, evaluating effectiveness, and overseeing communications. Requires 3+ years of experience, organizational skills, and a Bachelor's Degree.
Responsible for supporting Customer Success Managers in developing and executing programs to enhance customer experience. Must have 3+ years of relevant experience and a Bachelor's Degree or equivalent.
Senior Content Designer - User Education role at RingCentral, responsible for developing intuitive help and support solutions for users by writing clear, concise, and consistent user education materials. Must collaborate with cross-functional teams to enhance user experience and maintain documentation quality. Desired qualifications include a Bachelor's degree, 5+ years of experience in writing and editing user documentation, strong communication skills, and a passion for creating compelling documentation materials.
Seeking a Senior Content Designer for User Education role at RingCentral. Responsible for creating intuitive help and support solutions for users by developing clear and concise educational materials. Must have strong communication skills, attention to detail, and at least 5 years of experience in writing and editing user documentation for software products.
The Customer Advocacy Specialist at RingCentral plays a crucial role in building and nurturing relationships with customers to influence bookings, deepen loyalty, and grow brand awareness. Responsibilities include identifying customer advocates, managing relationships, and partnering with various teams on advocacy plans. The role requires a customer-first mentality, project management skills, and the ability to work collaboratively in a fast-paced environment.
The Sr. Manager Strategic Events will drive the success of RingCentral's business development and customer events, develop event plans aligned with the marketing strategy, and partner with Sales and Business Development teams for pipeline generation. Responsibilities include event planning, stakeholder management, event logistics, booth designs, speaker coordination, ROI analysis, and KPI measurement.
Lead the Strategic Partnerships team's marketing initiatives, forge strong alliances with key partners, develop comprehensive marketing strategies, lead campaign development and execution, manage partner relationships, collaborate internally, and champion the value of partnerships.
Lead the Strategic Partnerships marketing team in developing and executing comprehensive marketing strategies, campaign development, partner relationship management, and internal collaboration. Foster strong alliances with key partners, drive impactful co-marketing initiatives, and champion the value of partnerships internally.
