Search the 218 jobs at Sutherland

Provide enterprise level technical support for Enterprise Email Archiving Software. Troubleshoot software applications, manage cases, and work with infrastructure teams. Must have experience in product support, technical support, and Microsoft technologies. Strong customer service skills and ability to work in a 24/7 support environment.

Seeking a Senior Quality Lead - Senior Associate Manager Customer Experience to oversee and manage performance and service quality to ensure customer satisfaction, strengthen relationships with clients and team members, keep management updated, and impact the bottom line through data analysis and effective strategies.

Support sales and marketing efforts for the largest social media company in the world by providing solutions to business owners' needs over the phone. Work onsite in an office environment in Pittsford, NY. Competitive hourly rate with bonus opportunities and benefits offered.

Sutherland is looking for a Client Support Advisor with French and English skills to support customer interests and needs by answering questions related to accounts, subscriptions, and products. The role involves assisting customers in resolving technical issues via phone, chat, and remote sessions.

Act as the primary point of contact for the business on all people-related matters, align HR initiatives with business strategy, collaborate with COE functions, lead talent management, ensure compliance with Bulgarian legislation, design and coordinate management projects, collaborate on cross-functional development programs, uphold company policies and confidentiality.

As a Demand Generation Manager, you will play a pivotal role in driving the success of integrated marketing efforts by planning, crafting, executing, and managing marketing campaigns to increase awareness, generate leads, and nurture target accounts.

Technical contact for large priority clients, troubleshoot and resolve customer product concerns, work with global teams to resolve issues, maintain high customer satisfaction, document interactions, and travel to customer sites when required.

The Applications Processing Associate at One Sutherland is responsible for keying data, processing applications, and providing customer care. They review documentation, handle appeals, and identify fraudulent activities within applications. Minimum qualifications include 4 CXC subjects, typing speed of 30+ words per minute, and ability to process 50 units per day.

Provide expert technical support in French and English for routers, Wi-Fi configurations, smart control ecosystems, and device integration. Deliver exceptional customer service via phone and email.

Tech Support Advisor fluent in Dutch and English providing superior technical support for antivirus software, managing inquiries and troubleshooting through phone and remote sessions.

Seeking a Reports Analyst with strong analytical and communication skills to create daily, weekly, and monthly reports for the leadership team, proficient in MS Office applications, including MS Excel reporting with MS Access.

Sutherland is seeking a Workforce Scheduler to generate schedules for assigned programs/campaigns, ensure adherence to serve goals and client requirements, plan team activities, and demonstrate leadership skills in making improvements and resolving issues.

Sutherland is seeking a Workforce Scheduler to generate schedules for the assigned program ensuring adherence to serve goals and client requirements. Responsibilities include preparing optimal shift schedules, generating forecasts, planning team activities, and demonstrating leadership skills.

Technical Support Guru with French. Provide first class customer service and technical support for routers, wifi setups, smart control systems, and device integration. Excellent communication skills in French and English required. Flexible working hours and relocation package available for Sofia, Bulgaria location.

Seeking a Real Time Analyst to support monitoring of service level performance, call-out management, and performance analysis in a dynamic environment. Responsibilities include coordinating offline activities and ensuring accurate performance reports.

Join Sutherland as a Customer Service Consultant to handle HR inquiries in a timely and professional manner. Responsibilities include receiving and logging queries, resolving issues, responding to inquiries, and ensuring data privacy and quality standards are met. Fluency in French and English, a Bachelor's degree, and strong attention to detail are required.

Join our team at Sutherland as a Back-office Coordinator with Arabic and English skills. Responsibilities include moderating content, crafting professional emails, and collaborating with teams. Benefits include long-term job security, health and life insurance, paid leave, breaks, food vouchers, competitive salary, and career growth opportunities. Additional perks include employee services, assistance programs, discounts, referral program, rewards, relocation package, training options, wellness initiatives, and more.

Seeking HR Back Office Coordinator with German proficiency for a global e-commerce leader. Responsibilities include addressing partner queries, providing effective solutions, upholding company standards, and thriving in collaborative environments.

Dynamic Bilingual HR Support Representative proficient in Italian and English to provide seamless HR support for clients. Responsibilities include receiving and resolving HR inquiries, addressing employee queries, maintaining service levels, and handling sensitive information with confidentiality. Qualifications include excellent proficiency in Italian and English, attention to detail, interpersonal skills, and problem-solving abilities. Additional benefits include job security, insurance coverage, generous leave, food vouchers, competitive salary, remote work flexibility, and on-the-job training.

Tech Support Advisor specializing in antivirus software for customers, providing technical support in German and English.