Upgrade, Inc.
Jobs at Upgrade, Inc.
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The Senior Analyst, Credit Risk will work closely with the Risk team to review and enhance Upgrade's underwriting practice. They will develop strategies to segment Upgrade's merchant base and monitor loan performance through analysis. The role requires advanced knowledge of SQL, Python, or R and strong analytical skills.
Seeking a Manager of Account Servicing to lead and develop servicing agents, focus on customer experience, department engagement, process improvement, and compliance.
Senior Product Manager role at Upgrade, responsible for defining and implementing key initiatives for the Upgrade Card product. Must have 5+ years of product management experience in a fast-paced environment and fluency in product development tools, SQL, web analytics, and A/B testing software.
Upgrade is seeking a Learning and Development Instructional Design Supervisor to lead the creation and delivery of learning programs for employees. This on-site role in Phoenix involves strategic leadership, instructional design expertise, team management, quality assurance, and project management responsibilities.
Supervisor, Merchant Underwriting role at Upgrade, leading and coaching a team of Home Improvement Specialists/Underwriters, advocating for team development, ensuring department goals are exceeded through effective leadership, and fostering productive relationships with business partners.
Settlement Specialist role at Upgrade, a fintech company, involves reviewing and processing settlements, negotiating payment agreements with customers, providing feedback, and supporting operational policies and procedures.
Looking for a part-time Office Coordinator to manage administrative tasks, event planning, and general office maintenance. Must have 2+ years of administration experience and excellent communication skills. Bachelor's degree preferred. Positive attitude and ability to work in a fast-paced environment.
Join Upgrade, a fintech company providing affordable and responsible credit products, as an Analyst in the Financial Institutions Group. Interface with executives, develop investor experience, create marketing materials, assist in sales team operations, and manage relationships with financial institutions.
Vice President of Merchant Risk Operations responsible for all aspects of merchant risk for Home Improvement Loans. Develop and implement risk management strategies, lead a team, ensure compliance with regulations, and collaborate with internal teams. Hybrid role in Atlanta office.
Upgrade, a fintech company, is seeking a Fraud Investigations Analyst to review fraud claims, conduct investigations, escalate suspicious activities, and assist the Fraud Investigations Manager. Requires 2-3 years of BSA/AML, Investigations, or Fraud experience, a Bachelor's degree, strong analytical skills, and proficiency in managing large datasets. Nice to have: Advanced Excel knowledge, CAMS, CFE, CGSS certifications, FinTech experience, and SQL proficiency.
Seeking a Senior Operations Systems Analyst to champion strategic initiatives related to telephony systems, troubleshoot incidents, participate in operational projects, manage vendor relationships, and act as a system administrator. Join a fast-paced, high-growth environment to improve and scale operations.
Dealer Development Manager at Upgrade, a fintech company providing credit and banking products. Responsibilities include promoting lending programs to automobile dealerships, educating on program benefits, and building strong partnerships. Requires residency in Spokane, WA.
Define and implement key initiatives for Upgrade’s credit card product, monitor and solve issues across the business, define new products and features, lead cross-functional teams, analyze product impact, and define key success metrics.
Manager, People Operations role at Upgrade fintech company in Phoenix, responsible for HR operations, compliance, and employee lifecycle management. Oversees a team handling benefits, HRIS updates, onboarding, and offboarding. Requires 5+ years of HR operations experience and Bachelor's degree in HR or related field.
Knowledge Management Specialist responsible for research, writing, and editing professional quality process and job guide documentation in a financial services contact center environment. Must have experience in procedural documentation and content creation, exceptional communication skills, and a sense of ownership towards issue resolution.
Documentation Specialist role at Upgrade, a fintech company, responsible for creating and editing process and job guide documentation for operational teams in a financial services contact center environment. Requires 2+ years of related experience, formal writing skills, and financial services regulatory knowledge. Must have a Bachelor's degree and experience in a startup or fintech call center environment.
The Specialist, Fraud Operations at Upgrade is responsible for handling accounts needing special review for suspicious activity and fraud, working with internal teams to prevent fraudulent activities, and ensuring the security of customers' accounts. This role requires attention to detail, problem-solving skills, and a focus on maintaining compliance.
Seeking a Financial Services Pricing Leader to develop and optimize pricing strategies for Upgrade's products. Responsibilities include market research, collaboration with cross-functional teams, monitoring pricing performance metrics, and driving innovation in pricing methodologies. Requires a Bachelor's degree in finance or related field, 5-7 years of experience in financial services pricing, and strong analytical and communication skills.
The Director of Payroll will oversee and manage all aspects of payroll operations for the company. They will be responsible for ensuring accuracy, timeliness, and compliance with payroll regulations in both the US and Canada. The ideal candidate will have extensive experience in payroll operations and stock administration, as well as a strong understanding of international payroll regulations and compliance requirements. This role will be based in the San Francisco office in a hybrid capacity.
Oversee and manage all aspects of payroll operations for the company, including US and Canadian payroll processes and stock compensation.
