Western Union

Western Union

HQ
Denver, CO

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Benefits at Western Union

Our dedicated employees innovate every day to help customers and partners move money. In turn, we do our best to offer competitive salaries and benefits based on individual needs and life priorities. Our “Global Total Rewards Program” aims to support the health and well-being of our employees and their families, including domestic partners. We review benchmarking information annually to help inform any changes or additions to our benefits programs. The following global benefits are generally* available to all full-time employees: • Medical Benefits - Traditional medical / hospitalization plans or allowances to pay for medical expenses incurred by employees and their dependents. • Paid Time Off - Employees are entitled to various forms of paid leaves that may include paid time off, sick, maternity, paternity, caregiver, or military leaves. • Global Recognition and Rewards Program - Our Bravo! Recognition program gives employees real-time appreciation (and points for gifts) from managers & colleagues for significant contributions to the organization. • Employee Assistance Program – Counseling, legal, and other professional services are made available for our employees. • Risk Insurance Benefits - Various forms of insurance (life, disability, accidental death & dismemberment) are available in all countries either as traditional insurance policies or allowances. • Western Union Scholarship Program - Employees can apply for a college scholarship of $2,500 for their children. • Global Adoption Assistance - For employees looking to adopt children, we reimburse up to $10,000 per adoption for eligible expenses. • Business Travel Assistance and Insurance - We provide an international business travel accident policy for employees traveling on authorized company business. • Discounted Fees on Money Transfers - Employees are eligible for discounted fees on a variety of Western Union money transfer services. • Employee Wellness - We provide access to the Headspace app and Tutor.com to help support employees’ mental health and work-life balance. While these benefits are available globally, in most of our office locations, there are even more benefits to enjoy! Feel free to connect with our Talent Acquisition team to learn more about specific benefits for your country and role.

Financial + Retirement

401(K)

401(K) matching

Company equity

Charitable contribution matching

Performance bonus

Child Care + Parental Leave

Adoption Assistance

Childcare benefits

Family medical leave

Generous parental leave

Office Perks

Commuter benefits

Western Union headquarters is located right off the light rail, making it more convenient for QU employees to commute to and from work.

Company-sponsored outings

As part of our sponsorship with the Denver Nuggets and other local teams, employees get to enjoy team outings at games and concerts.

Company-sponsored happy hours

Onsite gym

Onsite office parking

Parking is available for Denver HQ and DTC employees.

Relocation assistance

Free snacks and drinks

Home-office stipend for remote employees

Diversity

Dedicated diversity and inclusion staff

Documented equal pay policy

Highly diverse management team

Mandated unconscious bias training

Diversity employee resource groups

Hiring practices that promote diversity

Diversity recruitment program

Health Insurance + Wellness

Dental insurance

Flexible Spending Account (FSA)

Health insurance

Life insurance

Vision insurance

Wellness programs

Mental health benefits

Culture

Volunteer in local community

Flexible work schedule

Open door policy

Open office floor plan

Pair programming

Partners with nonprofits

Through our Western Union Foundation, we partner with various non-profit organizations.

Remote work program

OKR operational model

Employee resource groups

Quarterly engagement surveys

Vacation + Time Off

Generous PTO

Paid volunteer time

Paid holidays

Paid sick days

Professional Development

Job training & conferences

Mentorship program

Online course subscriptions available

Paid industry certifications

Promote from within

Lunch and learns

Tuition reimbursement

Search the 53 jobs at Western Union

Recently posted jobs

AdTech • Fintech • HR Tech • Payments • Sales • Software • Financial Services
The Director of Customer Care Operations at Western Union is responsible for leading a global contact center operation across partners worldwide, focusing on customer service delivery practices and performance improvement. This role requires strategic leadership, operational discipline, and innovation in contact center models to enhance the customer experience.
10 Hours Ago
New York, NY
Hybrid
AdTech • Fintech • HR Tech • Payments • Sales • Software • Financial Services
The Director, Customer Care Operations role at Western Union involves leading a global contact center operation, overseeing customer service delivery operations, and driving excellence in customer service. Responsibilities include guiding global partner leadership, managing vendor relationships, and improving operational standards. The role requires a leader who is innovative, operationally disciplined, and focused on optimizing operations to enhance customer experience.
AdTech • Fintech • HR Tech • Payments • Sales • Software • Financial Services
The Director, Customer Care Operations will lead a global contact center operation across partners around the world, focusing on customer service delivery practices and performance improvements. Responsibilities include strategic vendor partner relationships, managing KPIs and SLAs, collaborating with key enablement teams, and staying updated on industry trends.