Whatnot
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Whatnot, a livestream shopping platform, is seeking a VP of Total Rewards & People Operations to lead the Total Rewards and People Operations function. This role involves shaping and scaling total rewards and people operations systems, focusing on culture-building, compensation, benefits, employee onboarding/offboarding, and more. The ideal candidate is an experienced leader with a passion for technology and a commitment to building a great workplace culture.
Own buyer acquisition, develop social media strategy, pursue PR and influencer opportunities, build resources for sellers, measure and iterate on effectiveness of category marketing initiatives
As an Inside Account Executive at Whatnot, you will drive the expansion of the platform's supply by acquiring and nurturing new livestream sellers. Responsibilities include managing the sales cycle, collaborating with internal teams, and assessing seller growth for continuous improvement. Ideal candidates are fast learners, self-starters, with a passion for community engagement and sales goals.
As a Software Engineer on the Ads team at Whatnot, you will build ads products across the full ads stack, including bidding & targeting, ranking/auction, serving, campaign management, and seller tooling. You will also build a highly scalable ads system to help sellers grow their businesses on Whatnot effectively. The role requires 5+ years of software engineering experience and expertise in ads serving, quality, pricing, discovery, ranking, recommendations, and/or search engines.
The Customer Identity Access Management architect role (CIAM) is responsible for building solutions that enable customers to securely authenticate, organize, and manage their identities and profile data from one centralized place. The role involves implementing customer identity and access in both front-end and back-end implementations, collaborating with the Security team, designing and deploying CIAM systems, and working with engineering teams to ensure features meet product requirements.
The Customer Experience Agent will interact with buyers and sellers, resolve customer issues, become an expert in Whatnot's products, and work on process improvement to enhance the overall customer experience.
The Business Operations Manager plays a significant role in building the functions to unlock growth and help the Company scale. This role involves leading cross-functional projects, identifying inhibitors to growth, defining critical metrics, driving efficiency in processes, and ensuring alignment with objectives. The ideal candidate should have a Bachelor's degree in Business or related field, 5-6+ years experience in consulting or fast-growing startups, strong problem-solving skills, and the ability to work proactively and independently.
The Trust & Safety Agent at Whatnot is responsible for providing front-line support to customers in crisis, de-escalating issues, investigating Trust & Safety cases, and monitoring key operations to ensure a safe and trusted platform. The role requires a customer-first attitude, problem-solving skills, and familiarity with customer-facing systems and marketplace operations.
As the Quality Assurance Manager, you will maintain the highest quality standards of customer experience at Whatnot. Responsibilities include implementing and optimizing QA programs, measuring quality scores, ensuring effective evaluation of customer interactions, driving process adherence and improvement, and collaborating with external partners. Ideal candidates exhibit strong leadership, analytical, and problem-solving skills, with experience in quality assurance and familiarity with customer support operations and tech tools.
Seeking a Senior Product Designer with a focus on Growth to drive user acquisition, engagement, and retention through design initiatives. Responsibilities include developing innovative solutions, collaborating with cross-functional teams, conducting research, and advocating for design best practices. Requires 7+ years of experience in product design, strong portfolio, expertise in design tools, and a growth mindset.
The Product Manager, Growth (Traffic) at Whatnot is responsible for expanding the new user funnel across buyers and sellers to accelerate marketplace growth. This role involves developing strategies for referral programs, managing affiliate programs, driving the product roadmap, and leading growth-focused initiatives.
Seeking a Technical Program Manager to lead critical and complex features and programs across Engineering, Product, and Design. Responsibilities include driving clarity around technical programs, communicating roadmaps, identifying and resolving misalignments, and driving strategic initiatives. Must have 8+ years of experience and a Bachelor's degree in Engineering, Computer Science, or a related field. Ideal candidate thrives in ambiguous environments, has startup experience, and an entrepreneurial drive to achieve stretch goals.
Manage product discovery team responsible for user experience, feeds, search, browse, and recommendations algorithms. Drive product roadmaps, collaborate with cross-functional teams, and ensure rapid execution. Requires 5-7 years of product management experience and startup background.
Looking for an experienced product leader to join as a Director of Product to build platforms, tools, and products that focus on Trust & Safety and Customer Experience. Responsible for leading the company's T&S and CX strategy, defining product requirements, analyzing competitors, and driving innovation. Must have 12+ years of product management experience and 7+ years in trust and safety, customer experience, and fraud/risk management roles.
As a Category Manager in Germany at Whatnot, you will be responsible for launching and owning a new category, building community relationships, growing the seller community, and using data to drive category success. Ideal candidates have experience in business development, fluent in German and English, and are strategic thinkers with a passion for creator communities.
The Director, Fraud & Abuse at Whatnot will set the strategic direction for fraud prediction, prevention, and remediation. Responsibilities include developing a comprehensive fraud detection strategy, utilizing data analytics and machine learning for risk mitigation, collaborating with cross-functional teams, establishing KPIs, and working with law enforcement agencies. The ideal candidate has 10+ years of experience in fraud prevention, leadership experience, knowledge of fraud detection tools and methodologies, and strong analytical skills.
As a Marketing Manager at Whatnot, you will be responsible for driving customer acquisition and retention through innovative marketing campaigns, events, and influencer partnerships. You should have 4+ years of marketing experience and a strong background in social media marketing, project management, and data analytics.
The Software Engineer on the Seller Experience team at Whatnot will be responsible for developing scalable solutions to enhance the seller journey, from onboarding to growth. The role involves working on user-friendly tools for sellers of all sizes, from Casual Resellers to Large Retailers. The ideal candidate should have a growth mindset, be proactive, and have expertise in Python, JavaScript, and Elixir.
Looking for a Technical Program Manager to work across Infrastructure and Product teams, enhancing security and quality, driving strategic initiatives, and unblocking engineering team for rapid pace.
Looking for a Software Engineer, Machine Learning to join the Machine Learning and Data Platform team. Responsibilities include training models, contributing scalable solutions, developing ML infrastructure, and defining technical approaches. Requires 5+ years of experience and expertise in Python, data science, and machine learning software development.
