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Customer Success Manager role in a biotechnology company focusing on providing exceptional customer experience and driving adoption of Benchling's solutions. Responsibilities include building relationships, implementing customer touchpoints, driving product usage, and collaborating with internal teams for customer success. Qualifications include a degree in Life Sciences field and 5+ years of experience in Customer Success or related roles in a SaaS software environment.
As a Software Engineer working on the Domain Graph and API team, you'll build foundational technologies relied on by our customers’ engineers and other engineers at Benchling. Responsibilities include owning projects end-to-end, consulting with application teams, building a durable data platform, and mentoring other engineers.
Join Benchling as a Customer Success Manager in the biotechnology industry. Work with key stakeholders to drive adoption, retention, and expansion of Benchling's solutions. Build and maintain relationships, create touch points, and lead strategic initiatives to enhance customer experience.