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Interact with customers to handle Tier II technical support issues, collaborate with internal teams, record interactions, and communicate system updates. Requires technical support call center experience, knowledge of hardware/firmware, networking, and excellent communication skills.
Responsible for prospecting, developing business with key decision-makers, driving sales process, and managing relationships with partners. Role involves identifying opportunities, providing sales forecasts, and demonstrating product capabilities to prospects. Must achieve sales revenue targets and work with marketing and product teams to develop effective business plans.
The Inside Channel Account Manager is responsible for prospecting, developing business with key decision-makers, driving the sales process, and ensuring customer and partner satisfaction. This remote position is based in the West Coast US region.