Search the 15 jobs at Vivid Seats

As a Customer Service Representative (Bilingual-French) at Vivid Seats, you will be the primary point of contact for customer inquiries in French. You will contribute to maintaining excellent customer experiences by providing solutions to fan issues and ensuring proper procedures are followed during interactions. Your role is crucial in connecting VIP customers with the events they love and creating exceptional experiences throughout the purchasing process.

As a Customer Service Associate, you will manage transactions and relationships with sellers and customers at Vivid Seats, providing elite service and resolving order-related questions. Progressing from orientation to handling day-to-day interactions and advanced customer service tasks.

Vivid Seats, a leading online ticket marketplace, is seeking a Customer Service Representative to serve as the primary point of contact for high-level customer inquiries via phone, chat, and email. The ideal candidate will excel in solving unique issues, sharing technical expertise, and providing exceptional customer experiences. Responsibilities include maintaining excellent customer experience, developing solutions to fan issues, and updating internal order notes. The role offers opportunities for growth and progression within the company.

As a Quality Engineer II, you’ll champion quality for our platform and products to provide the best possible ticket purchasing experience for our millions of users. By acquiring an intimate understanding of our products and how our customers, employees, and partners use them, you’ll partner cross-functionally to apply maximum coverage for our applications.

As an Email Program Senior Specialist/Lead, you will be responsible for executing promotional email sends and push notifications to build highly targeted multi-touch email marketing experiences for customers. You will work with CRM tools and customer data to segment fans and tailor campaigns, driving repeat purchases and revenue growth. In addition, you will contribute to campaign strategies that drive app adoption and revenue across email and push channels.

As a Digital Designer, you will be responsible for designing graphics for marketing channels including social media posts, emails, banner ads, online video, and campaigns. The ideal candidate has experience in high-quality graphic design, expertise in branding and digital marketing, and stays up-to-date with design and tech trends.

As an Order Fulfillment Customer Service Associate at Vivid Seats, you will manage transactions and relationships with sellers and customers, handling calls and emails to provide elite service. Progression in the role includes gaining industry knowledge, investigating customer issues, and managing seller calls. Requires outstanding communication and organizational skills, strong problem-solving mindset, and interest in live events. Base salary of $40,000 with overtime eligibility, bonuses, and equity grant.

As a Customer Service Representative at Vivid Seats, you will be the primary point of contact for customer inquiries via phone, chat, and email. You will assist customers with their issues, provide solutions efficiently, and ensure excellent customer experiences. This role requires empathy, attention to detail, and professionalism in handling various tasks effectively and efficiently.

Join a best-in-class team as a Customer Service Representative at Vivid Seats. Serve as the primary point of contact for high-level customer inquiries and provide exceptional experiences for VIP customers. Contribute to maintaining excellent customer experience and developing solutions efficiently and effectively.

Lead the financial planning, budgeting, forecasting, and analysis function for a growing public company. Provide strategic financial insights and recommendations to senior management to drive business performance. Develop and oversee financial planning processes, collaborate with department heads, and lead a team of FP&A professionals.

Product Manager role on the B2C team at Vivid Seats, responsible for owning consumer-facing web or mobile products within the live events marketplace. Work involves driving impactful solutions for ticket buyers and sellers, scaling capabilities, collaborating cross-functionally, and leveraging data to deliver products to market. Ideal candidate is an innovative problem solver with strong product and technical background, able to thrive in a fast-paced environment.

Lead the Mapping Team to ensure accuracy and consistency of event information on the company website. Mentor direct reports, standardize event names, liaise with managers, and manage scheduling and reviews. Responsibilities include researching, auditing, and managing event information, standardizing data, linking seller listings to venue seating locations, and conducting large data analysis projects. Progression expectations for the mapping associate role in the first 30, 90, and 180 days are outlined.

The Mapping Associate (Inventory Coordinator) is responsible for ensuring all sports, concert, and theater event information is accurate and up-to-date on the company website and internal information systems. Responsibilities include researching and auditing event ticket listings, standardizing event names, coordinating with marketing managers, and managing event and venue information accuracy.

Lead the Graphic Mapping Team at Vivid Seats to create interactive seating charts for events utilizing Adobe Suite, evaluate layouts for accuracy, observe industry trends for updates, and prioritize tasks for the team.

Customer Experience Representative at Vivid Seats managing transactions and relationships with sellers and customers, providing elite service, handling event and order-related questions, and progressing role expectations in the first 30, 90, and 180 days.