Top Remote Customer Success Jobs in Richmond, VA
The Revenue Enablement Specialist will be responsible for evaluating and optimizing training needs, collaborating with Revenue Leaders, Marketing, and RevOps to develop content and practices for ongoing improvement, creating training resources, and coaching the team on sales engagement tools and skills.
Lead Long Term Disability Claims Specialist managing complex claims, providing timely reviews, and collaborating with internal and external resources. Coaching and mentoring associates, participating in projects for continuous improvement, and ensuring customer satisfaction. Exercising independent judgment and critical thinking in claim evaluations and decision-making. Compiling documentation, communicating effectively with stakeholders, and resolving escalated complaints. Collaborating with leadership team to meet project goals and provide feedback for improvement.
Join Capital One Shopping as a Principal Associate in Client Development. Partner with top merchants to integrate solutions, optimize data, and drive strategic analysis. Ideal candidate has strong analytical and communication skills with 4+ years of client-facing experience. Bachelor's degree required. Remote work available with salary range of $100,600 - $114,800 annually.
Responsible for supporting top merchants, executing marketing campaigns, and driving strategic analysis to support merchant initiatives. Act as a key liaison between clients and internal teams, leveraging data to optimize and grow business. Remote work available.
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Seeking a Demand Engagement Specialist to drive engagement with high-quality prospects for EHS/ESG software solutions. Responsibilities include lead conversion, scoping notes, and strategic targeting. Requires 1-3 years of experience in a customer-facing role and proficiency in CRMs. Preferred experience in a SaaS organization and familiarity with specific software tools.
Collaborate with clinical services team to provide behavioral health diagnosis and treatment to patients with serious mental illness. Deliver counseling services, suicide crisis support, maintain documentation, and work collaboratively with the team. Must have experience with serious mental illness, telehealth services, and hold relevant licenses and designations.
Senior Customer Service Representative at ServiceNow responsible for building a measurement strategy, interacting with leadership, delivering analytical tools, creating key metrics, providing actionable insights, and developing analytical models. Qualifications include fast learning, familiarity with enterprise technology, IT background, advanced Excel skills, data visualization skills, database knowledge, strong analytical skills, and excellent communication.
ID.me is a high-growth enterprise software company that simplifies how people prove and share their identity online. The company empowers people to control their data through a portable and trusted login, which means they don’t need to create a new password when visiting sites that have the ID.me button. ID.me’s digital identity network has over 117 million registered members, and is used by four...
As a Customer Advocacy Manager at dbt Labs, you will create and own programs that build relationships with top customer advocates. You will collaborate with multiple teams to amplify impactful customer outcomes and support revenue goals. Responsibilities include managing the Customer Advisory Board program, creating advocate highlight programs, partnering with marketing for content programs, and measuring program effectiveness.
As a Senior Copywriter on the Customer Experience (CX) team at Alma, you will be responsible for managing communication requests, aligning key messaging, drafting copy, and ensuring accurate delivery of information to providers and clients. You will also work on improving communication strategies based on data insights and metrics. This role requires expertise in copywriting, presenting technical subject matter, analytical skills, project management, and cultural humility.
As the Manager of Customer Support at Samsara, you will be responsible for leading a frontline Customer Support team to provide a world-class customer experience. This role involves daily management, hiring and retaining talent, driving efficiencies, improving service delivery, and implementing best practices for customer satisfaction and team performance. You will also assist in organizational development and strategic projects to enhance the overall customer experience.
Top remote Companies in Richmond, VA Hiring Customer Success Roles
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