Search the 53 jobs at Western Union

The Director of Customer Care Operations at Western Union is responsible for leading a global contact center operation across partners worldwide, focusing on customer service delivery practices and performance improvement. This role requires strategic leadership, operational discipline, and innovation in contact center models to enhance the customer experience.

The Director, Customer Care Operations role at Western Union involves leading a global contact center operation, overseeing customer service delivery operations, and driving excellence in customer service. Responsibilities include guiding global partner leadership, managing vendor relationships, and improving operational standards. The role requires a leader who is innovative, operationally disciplined, and focused on optimizing operations to enhance customer experience.

The Director, Customer Care Operations will lead a global contact center operation across partners around the world, focusing on customer service delivery practices and performance improvements. Responsibilities include strategic vendor partner relationships, managing KPIs and SLAs, collaborating with key enablement teams, and staying updated on industry trends.

Provide on-site desktop support for end users, troubleshooting software, hardware, and mobile device issues. Collaborate with IT teams to resolve issues and provide AV support for Microsoft Teams and Zoom.

Lead the strategic vision for improving conversion funnel, customer experience, and driving acquisition and loyalty across Western Union's products and services globally. Manage cross-functional teams, analyze data, and collaborate with key stakeholders to enhance digital experiences.

Join Western Union as a Global Digital Accounts (Cards) Product Lead in Miami, FL. Lead the strategic development and management of prepaid and debit card products, drive product innovation, collaborate with cross-functional teams, analyze market trends, and report on product performance to senior management.

The Senior Analyst, HRIS at Western Union is responsible for building and maintaining Workday reporting infrastructure, creating scalable data models, and supporting global HR functions with data-driven decisions. This role involves collaborating with various HR departments and corporate functions to deliver impactful HR data and reporting solutions.

Serve as a functional subject matter expert in Configuration Management and CMDB using ServiceNow CSDM. Design holistic solutions, develop and enhance CMDB, maintain Discovery Patterns, and implement data certification processes. Provide continuous support, track CMDB health metrics, and drive improvements. Create and maintain documentation, dashboards, and reports. Telecommuting option available. Must have Bachelor's Degree and 5 years of experience or Master's Degree and 3 years of experience in related fields.

Lead the design and development of computer software applications/systems, define technical solutions, review code, troubleshoot, and implement new software. Must have 5 years of experience with Java, J2EE, Webservices, microservices architecture, Spring Boot, React, Angular, CI/CD, Node JS, and 2 years with AWS.

Lead pricing initiatives, analyze pricing opportunities, develop pricing strategies, create pricing models, optimize pricing, communicate with stakeholders, and support strategic pricing initiatives for Western Union in Denver, Colorado.

Passionate Product Owner with 4+ years of experience in financial services, proficient in agile scrum methodology, user-centric design practices, and customer research. Responsible for driving product success, delivering digital products, and ensuring best-in-class retail solutions at Western Union. Collaborates with cross-functional teams and leads in-house teams using agile scrum methodology to prioritize features and ensure product features are delivered according to specifications.

Oversee the planning, designing, and executing of internal audit activities for technology and SOX. Identify key risk areas and perform testing of internal processes and controls. Communicate audit findings and provide updates to audit management and leadership.

Senior Manager role focusing on US Digital Go-to-Market strategy development, customer and competitor insights analysis, pricing strategies, product business cases, and KPI tracking for growth and innovation. This role requires 8-10 years of experience in Product Marketing and Customer Analysis.

Senior Manager role in the US Digital Go-to-Market team at Western Union, responsible for driving business growth through customer insights, competitive analysis, and innovation in digital marketing, pricing, and product development. Key responsibilities include annual planning, market insights sharing, industry trend analysis, pricing strategies, customer experience improvements, relationship building, and KPI tracking. Requires 8-10 years of experience in Product Marketing and Customer Analysis, ability to lead and manage teams, strong communication skills, and analytical decision-making abilities.

Responsible for the product strategy for all non-cash payments, including market and competitive analysis. Develop strategic recommendations and collaborate with cross-functional teams to execute initiatives. Require 7+ years of relevant experience in consumer financial services/payment services organizations and extensive strategy and product management experience.

The Senior Specialist, UX Designer will contribute to the mission of creating innovative business-to-customer payment products. They will be responsible for creating wireframes, prototypes, and high-fidelity designs using Sketch and Figma, ensuring designs follow best practices and use research and testing to inform. The role requires strong attention to detail, problem-solving skills, and experience in complex design projects. A bachelor's degree in design or related field is preferred.

Responsible for identifying, developing, and implementing functional requirements for a new digital wallet. Collaborates with cross-functional teams to analyze, design, and deliver the core product. Provides technical guidance, creates functional documentation, and supports the product team in converting business requirements.

The role of Senior UX Designer at Western Union involves designing and refining user interfaces, developing prototypes, managing design systems, and implementing information architecture. The candidate should have expertise in UX design, particularly in the digital banking sector. The role also requires proficiency in Figma and other relevant UX design tools, as well as experience in conducting UX research and strong communication and collaboration skills.

Provide finance support to the IT organizations within the FP&A Department. Perform financial analysis and provide key financial data to management. Manage expenses and provide strategic financial guidance to business partners.

Seeking a Vice President, General Manager to lead the Northeast region for Western Union. Responsible for setting strategic direction, managing distribution, collaborating across functions, and driving growth in the region. Requires 15 years of sales experience, proactive sales mindset, P&L experience, and GTM skills. Up to 50% travel within the northeast region.